RETURNS POLICY
No merchandise will be accepted for exchange, credit or repair without written authorization from the manufacturer. All authorized returns shall be inspected by the manufacturer by digial images to determine responsibility. Call tags will be issued where manufacturer suspects merchandise may be factory defective. Authorized, non-defective, returns must be returned prepaid and are subject to a minimum 25% restocking charge. Shipping and handling charges will not be refunded.
Chairs and Bar stools with custom upholstery or finish are not returnable.
All claims must be reported to MyChairShop.com within 5 days of receipt of shipment.
BACKORDER POLICY
Some items may be temporarily out of stock for as long as 2 to 6 weeks due to color, style, size or other unforeseen circumstance. We will contact you if items are backordered and customers will be notified if item ordered has been discontinued or no longer available.
SHIPPING POLICY
We normally ship all in stock items within 5 business days from the time your order is received. Orders are usually shipped via Fed-Ex or UPS and actual delivery time will vary according to your Zone. (in most cases it averages 5-10 business days from the day that the order was placed) Any item that is "Out of Stock" will be back ordered and will be shipped immediately upon it's arrival in our warehouse.
Occasionally, circumstances beyond our control will require additional shipping time. Holiday seasons, large orders, custom items, special orders and out of stock items may take longer.
PROCEDURE FOR RECEIPT OF MERCHANDISE POLICY
Your order is packed ot prevent, as much as possible, damage in shipment. Occasionally however there could be some damage caused from handling. BEFORE SIGNING for the shipmet it is very important to inspect the cartons. if there is any damage to the cartons or shortage on the shipment, be sure to make a NOTATION on the DELIVERY RECEIPT. If possible, open the package and inspect the merchandise and note the damage on the receipt. You do have the ability to refuse any merchandise due to damage.
It's not common that your goods will be damaged, but if you follow these instructions any damage or shortage that may exist, can be properly claimed. If this occurs contact MyChairShop.com immediately to advise them of the problem and we will further assist you with replacements.
If the shipment is received without exception and concealed damages are found within 5 days of the delivery, contact MyChairShop.com immediately so it can be reported. Pictures of both the item and carton are required on all damages. In addition, the recipient can notify the carrier directly by calling the phone number on the delivery receipt. The call center agent may provide a confirmation number. This number must be forwarded to MyChairShop.com with 5 days to complete the claim. Please know that it is very difficult to obtain compensation from the carriers for damages when shipments are not signed for appropriately.
PAYMENT METHODS ACCEPTED
We accept the following forms of payment at MyChairShop.com: Visa, Mastercard, American Express and Paypal. We are unable to accept C.O.D. orders or wire transfers.
WARRANTY
Manufacturer warrants its products for one year from date of purchase to be from free from defects and workmanship and material with normal use and service. This warranty does not include upholstery materials, which are subject to whatever warranty is offered by the respective mills. The warranty also does not apply to any product which has been repaired or altered by anyone other than the manufacturer; or has been subject to misuse or negligence. The manufacturer will not assume labor charges for unauthorized repairs.
SPECIAL ORDERS
Special order merchandise (i.e.: special finishes) usually requires a minimum order quantity of 150 Chairs and/or 75 Bar Stools. This may be arranged with the understanding that upon sample approval, there will be a minimum 90-day lead-time. A 50% non-refundable deposit is required to initiate the order. Once a special order is submitted it is not cancelable.
ORDER CHANGES/CANCELLATIONS
Changes to or cancellations of any orders must be submitted in writing. No penalty will be applied if changes are made within 3 business days of receipt of order, or no work has begun on the order. If a change or cancellation is necessary after this time, customers are responsible for any costs incurred prior to manufacturer receiving notification of said changes/cancellations including but not limited to, purchase of special upholstery materials, merchandise in production and labor.
